$100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. Live chat tell me to go into optus store , optus store tell me to call optus. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Sometimes with a discount. Contacting Optus. It goes without saying that no operation can be performed online without login. Do you mind double checking and then try again? Other store refused to replace. All outgoing communications will be listed on the invoice. 131 car spots available. To manage your Optus account, view the usage and change your plans, you first of all need to log in. Includes: 40. No more recharging or daily limits! Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Please let us know so we can keep sharing the best possible information with other customers. Let us know, we're happy to help. toggle menu. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Optus has a page or online help desk for customer service, but you can also call them on the phone. Optus Broadband. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. Optus contact information - compared. I was on a live chat and despite giving my all my details, name, address, dob, account number, user name, they were still "unable to pull up" my account. Welcome to the Optus Prepaid Recharge Service. Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. While Optus - Mobile does not offer live chat, they do have a phone number. Available to all customers purchasing accessories on www.accessories.optus.com.au. Get nbn™ from your existing Optus broadband plan and enjoy unlimited data, flexible speed packs and great entertainment for the whole family. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Contact Optus customer service. Available to all customers purchasing accessories on www.accessories.optus.com.au. In total, there are 2 ways to get in touch with them. Oh No! You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Find out available data amounts, costs for recharge, and expiries: $10 – 5 GB, 5 days; $20 – 12 GB, 10 days; $30 – 35 GB, 28 days; $40 – 45 GB, 28 days; $50 – 55 GB, 28 days. Pay bills, recharge, live chat, check usage and more. Find out more about our Optus Special Assistance Service.. Customers with Teletypewriters Register for Optus Perks and enjoy discounted movies, special offers and more every day. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. ref: whrl.pl/RcZ3oa. Don’t sell these if you have no idea about delivering them. Hi , Our records show that you have a Virgin Mobile Prepaid service. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Slide two fingers downwards starting from the top the screen. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. menu Whirlpool Go to navigation. andInstagram. 9AM - 5.30PM. Customer help on Optus home products and services. Just received an NBN bill but details are wrong - there are two services listed but I only have one. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Receive. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. Know any other ways to contact Optus - Mobile? GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Log in to access your username@optusnet.com.au email address Email Address. And we generally can provide talking points and tips to speed up the conversation and get a better result. Find an Optus store nearest to you using our: Store locator; Working for Optus. Optus help is available 24 hours a day, so if you come across something you can’t figure out by yourself, feel free to contact the provider via a message or call Optus technical support number. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options @Cally200, sorry I'm not quite following. The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. Sharing is what powers GetHuman's free customer service contact information and tools. All moderation actions are final. Ad blockers, uBlock for sure, appear to block activity on live chat. Solved! Was told to expect up to 14 day wait. I go to the contact us page in my account and the link doesnt work. One shop considered the phone "dead on arrival". posted 2011-Nov-21, 7:36 pm AEST … It is also becomong very hard to find a tech support person over the landline. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. Whirlpool. Optus, also known as yes, is Australia’s second oldest telephone company. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. You will be notified when our expert responds. ‎03-04-2019 05:48 PM. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. This can be caused by a number of things: Long period of inactivity. Archive View Return to standard view. The best way to manage your OPTUS account and get help when you need it. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. Log in to access your username@optusnet.com.au email address Email Address. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. 0 Kudos Reply. This, My prepaid sim and starter kit not working neither did live chat. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. Accessories 10% off offer: Online offer only. In total, there are 2 ways to get in touch with them. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . Whirlpool. We've recently switched over to Messaging. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). Please select from one of the choices below. That is all. I want to talk to someone from Optus as my phone isnt working atm. Hi how cod I link a service provider to my Optus account. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. You can get technical phone support by requesting a call or starting an online chat. Customer help on Optus home products and services. I go to the contact us page in my - 552386 Visit our Career Website; Email Us . 9AM - 5.30PM. This is not something that we can currently assist with here on the forum. Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Modem Setup and Modem Management is only available to Optus customers with compatible a modem. Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. I want to talk to someone from Optus as my phone isnt working atm - 170348 Take a chill pill. RJM1987. Cable. Tuesday. Tomorrow. Hi,live chat used to be a great way to get things sorted out.recently I have found that live chat is offline.is this optus forcing customers to talk to their of. $45 /month. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. Please help us build better tools and information for consumers like you by sharing! Optus - Mobile does not offer customer support through live chat. Solved: How do you access Optus Live chat? Optus. And again, if you didn't realize it was an option and you'd rather have a … At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. Forum Regular reference: whrl.pl/RcYxy8. Thursday. In total, there are 2 ways to get in touch with them. Session Timeout. You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Forums. Tap the settings icon. Sorry, your session has expired. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Optus has a page or online help desk for customer service, but you can also call them on the phone. Search. We couldn't recognise your mobile number. How do you access Optus Live chat? And we generally can provide talking points and tips to speed up the conversation and get a better result. VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … GB DATA . View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Hey @mattyn07 any luck getting in touch. Wednesday. Email GetHuman and Optus - Mobile have no relationship whatsoever. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. We have more information up on our Help and Support page. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. Search. Can I be connected to a real person to discuss? If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Find that information above. The rep understood my questions well and gave me the exact information I needed. Please ensure you abide by the community guidelines. Slide two fingers downwards starting from the top the screen. Buy the powerful outright and unlocked, with FREE SHIPPING from Optus! These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. Pay your bills online or using My Optus app to keep in touch 24/7. Follow us onFacebook. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap Tips & support. Terrible service trying to get any info about order. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … Best parking is at Blue Carpark . The id. You can help! Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Do you mind double checking and then try again? SIM Only plan for 12 months. I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Optus Recharge Number: Step by Step Instructions. plan cost over 12 months is $540. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. 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Chat with an Optus store tell me to call Optus the details the contact us page in my account send...