Tap on the three lines in the upper left-hand corner 3. If not, you may need to reset the plug in smart life, then add it again. Heather X. marked this as an answer. Then you can have on the Alexa page group names. I had issues with my Google and IFTTT connections last night also, bit all is well today. Simple solution is to add a cheap 2.4g WIFI router ($30 for TPLink) dedicated to your hub-less Chinese smart stuff, and DMZ’d to a different network than your regular home devices. 1. You can use the Alexa app to add them to rooms, create routines, and more. Our automated system analyzes replies to choose the one that's most likely to answer the question. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. Interent Connection – This should be a constant blue when connected to the internet. The Amazon Smart Plug is essentially a voice-activated on/off switch that you can control with Alexa. We'll get back to you only if we require additional details or have more information to share. (this is assuming you have other smart devices that do work. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … A simple restart often solves a host of mysterious tech problems. Having your hub-less IOT switches and stuff on a dedicated WiFi network that has no firewalls makes it faster, and more secure (provided that those are the only devices on that network) because you’re not giving away and sending your regular WiFi credentials to a Chinese server every 30 seconds and....only their devices are on that network so separation is the security mechanism, not inspection by the router. Click “Enable To Use” and login again. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. Anyway, it's not identical, but somewhere to look. We have a bell home hub that has the advanced network management with 2.4 and 5 ghz  on the same SSID and again, has worked fine up until the past couple weeks. Even better, if your broadband provider doesn’t care if you pull 2+ WAN IP addresses, then add a gigabit network switch between your modem and first router, and bypass the connection of the second WiFi router to the first one all together. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. It appears to be a problem with the app update and how it does not work with Alexa as advertised. Google takes abuse of its services very seriously. :/ Google user. After much trial and error - weeks of time on my part - and over 75 devices connected to my home networks (43 smart home devices), I have a simple piece of advice that will reduce some headaches here. I disabled and enabled the skill and all is well. Is the Wyze down or just not responding to my requests? Any ideas? In the alexa app it says server is unresponsive , but I don’t see anything anywhere that says waiting on wyze Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. I found the Report an Issue screen, I assume the checkmark next to Send log file means the log file gets sent without me doing anything, I like that. BTW- I don’t see this problem on any of my non-Wyze devices. Unplug and wait 10 seconds. 2. –Larry. Set up the Wyze Skill again; 1. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). When the message comes up you can not see the current state of the device. Server is unresponsive - Alexa App. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. My Alexa app says "Server is unresponsive." We’re working on setting up metrics that will let us know earlier when stuff goes funky. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. 4. Dual/Tri band 2.4/5ghz routers - especially the ones with 5G band steering - cause offline events on IOT devices much more frequently around the IP lease renewal times when you have a bunch of them connected. Also, HomeSeer Mobile is also working fine. To turn them on, go to. Disable and re-enable Remote Access feature when connected locally. Keep in mind after you click submit it will ask you to select your email app to send it. 1. Expecting customers to tolerate this when our systems have 20+ devices going is nuts. Powered by Discourse, best viewed with JavaScript enabled. Are you sure you want to continue? EricwithVera September 7, 2019, 2:27pm #2. If you have a big home you could add a couple of them and set one as a WiFi repeater. Of course if they were able to identify the problem, then they both need to share in the solution. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. If you have a regular home WiFi router or are using your broadband provider’s equipment, it’s normal for devices go offline for 10-30 seconds every 24 hours as various devices renew IP leases - this usually goes unnoticed and works fine 99.9% of the time, but it doesn’t take much to throw a wrench in the works because..... Hub-less WiFi smart devices (Tuya, SmartLife, etc) are dependent upon an internet connection to register in the (various) Apps as “online” and to function. I've been searching for answers online but so far nothing has helped me solve the problem. This site uses cookies from Google to deliver its services and to analyze traffic. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. If it’s Amazon’s problem, then how is being resolved? Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . Check that your Alexa device and the Alexa app have the latest software version. They were probably having an issue with the connected services. Our automated system analyzes replies to choose the one that's most likely to answer the question. Alexa also has a companion website and companion apps for iOS and Android. Click on the Wyze Skill. The Leviton app turns it on/off fine. You can create a voice scene name and, apparently, change the Alexa recognition word on the Control4 Alexa skills page. See if restarting your Echo solves the problem of Alexa not responding. Once disabled, tap on Enable to Use for the Wyze skill. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). This sort of thing is a show-stopper for me, Is there something I can do on my end to correct this. If it’s on Wyze’s end, then how does it get fixed? Even the slightest signal strength will allow the switch to work and since the data it’s using is less than 30kb, speed will not matter. In some cases, even if they were turned off or actually disconnected, your router would likely reassign the same IP address the device had the last time it was connected. It is easier / less resources for your router to process large amounts of data to only a few devices versus tiny amounts of data repeatedly to numerous devices. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". There is an issue with the cloud server. Original Poster. If you have an incoming / outgoing log on your router,  check it and you’ll see requests from the same 3-5 servers every minute that an entry is created. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Some community members might have badges that indicate their identity or level of participation in a community. When I use the Alexa app directly, and I try to turn on or off a HomeSeer-controlled light, the Alexa app says "Device is unresponsive". Happened last night to me as well. Is there a place for me to see the status of the Wyze server. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. How to Add a Vivitar Smart Outlet to Alexa. FYI once you add an wifi extender you will need to re-add the plugs to the app. I also got a notification from IFTTT that the Wyze service was offline and I had to sign in again to get it working. Tagging me here and chatting with me in the Facebook group also helped! Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. Press and hold the button on the plug. It worked fine with Alexa and all the switches includeing the insight before the firmware update. Unless you have a truly static IP from your broadband provider (which nobody does), your broadband modem & router will be renewing their respective leases every 24 hours, both to your WAN Internet connection as well as  local LAN / WiFi devices. You should also go ahead and turn off any firewalls on the second router since there is really no point in fire walking a device that is already unsecure and sending your info to China anyway. The key to remember when adding a second router is to make sure it’s a completely different WiFi name and completely different network than your original home router - how you choose to separate them is up to you. Click “Works With”. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. When you add in NAT, firewalls, packet inspection, and DDOS threat analysis that your router is performing in the background, it has created a lot of busy work for the router that it won’t always handle gracefully as expected. 4. While holding the button, plug into an outlet. Wireless connection could have been lost. The Alexa app can’t control the devices either. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.. 3. Once deleted, unlink and relink your Wyze App with the Alexa App to re-discover the device. Is this light a smart light and which brand? I was blaming Wyze since the Alexa app said it was waiting on Wyze. Thank you. Get Tech Support 1-833-202-2695 Enterprise Solutions › Cleared up quickly too. Same problem here. You will lose what you have written so far. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. If it doesn't, the next step is to reboot the malfunctioning Alexa device. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. ... Server Unresponsive on Alexa App. Actually to me as a customer I don’t care whose fault it really is, I see it as the Wyze system failing, and I would assume they would like to find out if there was a problem and if there was one, why didn’t they know about it? Same happened to me.Disable skill and still didn’t fix so I unplug my Alexa devices waited a few minutes plug them back in and now they work fine, The Alexa device will say something like “Something went wrong. 2. I have this issue with all of my devices. Typically, if your local device was never removed from the LAN or WIFI during lease renewal, the local IP addresses won’t change after renewal. STE 200 Alpharetta, GA 30005 That launched me into a whole lot of IT testing and logging because that started happening before I was even 50% done with automating my home. Lots of Chinese manufactured smart devices can use multiple apps for connection. The remote control function could have been turned off. The Alexa device will say something like “Something went wrong. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Check if you have the Wyze Skill enabled on Amazon. Go to the Legal Help page to request content changes for legal reasons. I’m not an Alexa user, so I was speculating on what might help you. Plug is OVT-OWRT-SNSV2. Make sure that “Alexa” shows up as “Linked” (If not, click “Alexa” and go through the process to link it) 11 Likes. Recommended based on info available . Move it closer to the router and see if this solves the problem. You can buy cheap 2.4G WiFi routers for under $30 on amazon. Tap on Skills & Games. I wonder if @WyzeGwendolyn might know something about how Wyze tracks down sporadic network problems? Smart Life app stopped working after installing the Panoramic gateway from Cox, although the plugs are programmed with timer settings they continued to work on the timer only. Internet access on your router could be unavailable. What sort of uptime should I expect? Tap on Wyze and then Disable Skill. Community content may not be verified or up-to-date. Then set up Amazon … To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. Tap on Your Skills. The Alexa app discovers my other items I.E. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so I’m not alone.. Best uses for the Smart plug I believe the problem is on Wyze’s end. If things still aren’t working, you can try this from the Wyze app: Open the Wyze app. If you have trouble controlling your Wyze Plug with Amazon Alexa, try these troubleshooting steps: Check if your Wyze Plug is listed in the Wyze app. Third-party smart plugs: Unplug and wait 10 seconds. Actually it was just flaky and came back on on its own. To resolve the app issue I added 2.4ghz Netgear extender with a different SSID name. Tap on the three lines in the upper left-hand corner 3. Harmony hub, Ring and Yamaha Multicast. Prior to that it was occasional, maybe 1-2x a month. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. This ended up being a problem from the Amazon end but we were able to make adjustments to help compensate for it. Disabling the skill the previously detected devices are always visible in the alexa app, they are not reachable but there are, maybe the problem is in the amazon devices management, amazon's customer service answered me that the skill problem should resolve the owner of the skill itself. For plugs with lights, release the button … Tap on the three lines in the upper left-hand corner. Recently upgraded to Cox Panoramic 2.4ghz / 5 ghz. Any blip in the loop from your command input device, across the internet to China and back again can cause undesired effects. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. Most of the issues concerning offline events have to do with the router dropping or refreshing the 2.4ghz WiFi signal, channel, WAN or LAN IP’s. We apologize for the inconvenience and we’re working on improving our response time to stuff like this. Tap on Your Skills. Hi, folks! Alexa might seem to be unresponsive because your Echo is too far away from the router. Alexa might seem to be unresponsive because your Echo is too far away from the router. They operate fine just no feedback that says they are currently on or off. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. I have been getting odd vocal responses from Alexa when trying to turn bulbs on and off (or anything else). Might I expect even 3-nines (99.9)% at some time? Open the Amazon Alexa app. Please try disabling the skill and re-enabling it”, I had that happen 3 or 4 times yesterday I didn’t do anything , each time I immediately repeated the command again in a more clear voice and it did what I wanted it to do. Voice-Alexa-Vera works 100% for me. I have a $350 Linksys router that started to offline EVERY device on my network (phones laptops and all) every 24 hours +\- 15 minutes like clockwork, requiring a manual restart or manual WAN IP release / renew - that happened once I hit over 50 devices connected simultaneously (45 on WiFi), the majority being my IOT smart stuff (around 30). I was fortunate that my plugs added back to the app without having to rename them, the original name populated when the app discovered the plug during the add back process. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. All devices say server unresponsive. to work because you have to link them through the app and the commands are always sent through the internet anyway and processed on their server. Anyway, it's not identical, but somewhere to look. 6. Can you go in to the Alexa app and see the device there? I actually expect these things to just work. Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. Restart the Alexa-enabled device. If you go this route, I’d also recommend changing your original WiFi password - out of principle simply because you had stored that on a foreign app server and no idea (short of promises) how that info might be used. Unless your lights/switches/sensors have a dedicated hub (like SmartThings, Hue, Sylvania, etc), you can count on the hub-less devices (like TuyaSmart / SmartLife / Wyze Cams) requiring an internet connection because each device sends a pulse to/from the app’s server (somewhere in China for Tuya/SmartLife) every few seconds, which can bog down your router and become problematic when you have many devices connected, and when you throw both 2.4 and 5G WiFi signals going to the same network into play. Our automated system analyzes the replies to choose the one that's most likely to answer the question. We're committed to dealing with such abuse according to the laws in your country of residence. Please help. Failed to attach file, click here to try again. It’s faster because your main router is not having to NAT and inspect the packets to the individual devices (only the one device IP to the second DMZ WIFI router). Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Last problem: Jan. 6, 2021 at 7:44 p.m. This is all wacked out right now can’t control my lights or plugs with alexa I've been using teckin smart plugs with the smart life app through our smart home devices for the past 8 months and everything has been fine up until a few weeks ago. I haven’t had a lick of trouble since Sep 26, 12:38 AM, I also have had no problems since that one evening, but what happened? This is a problem with app to Alexa connection. Tap on Wyze and delete the Wyze device (trash can symbol in the upper left corner). We appreciate your patience and understanding during this time. Amazon Smart Plug: To restart, unplug and plug back in the device. If possible, use a VLAN. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada. Click “Disable Skill”. Shouldn’t someone at Wyze know what happened by going through the event logs or whatever they do today.? Either way I would think Wyze would want to look into it and make sure that if it actually occurred (several of us saw it) that it’s not an issue that might get worse as the site traffic scales. I set 2 up in my home this week to use with lights, and I am loving them. While holding the button, plug into an outlet. (with a more advanced WIFI control system). This also happened to me, but on Google Home. Strange because I can do it all in the Smarthings all from my phone! After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … Hope this helps, it resolved our smart plug and app issue. This will remove the reply from the Answers section. Anyone else having problems with all devices in the Alexa app becoming unresponsive. A simple restart often solves a host of mysterious tech problems. Does Wyze have some monitoring on their servers to report what’s going on? Now the app shows the plugs online and the smart plugs can be controlled from the app as well as changing the timer setting as we need to. ... How to Add a TP-Link Plug to Alexa. Press and hold the button on the plug. I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. Everything you need to know about the Amazon Alexa Smart Plug. This reply will now display in the answers section. The devices still respond to voice commands. Plug works with Wemo app on Android​ though. How to Add Vivitar Lights to Alexa. Devices just stopped working randomly one day. There is no way to get around the devices requiring an internet connection (without some advanced firmware flashing and custom server setup), and therefore there’s also no way to get around each device needing to communicate with its home server in China. Bit all is well today. its connection to the laws in your country of residence on its. Back in the loop from your command input device, across the internet your patience understanding! System ) for connection through our Echo and Google mini, so i was blaming Wyze the... Have been turned off corner 3 this site uses cookies from Google to deliver its services and to analyze.... Network as Alexa, Google, etc odd vocal responses from Alexa when trying turn. Like this from Google to deliver its services and to analyze traffic UDI and! Than normal wait times for support my Google and IFTTT connections last also! It closer to the Legal help page to request content changes for Legal reasons in... The switches but no longer with Alexa as ‘ unresponsive ’ at all server unresponsive. to remove and.! Says the server is unresponsive. group names reset their security tokens as a WiFi.! Through the event logs or whatever they do today. measure, which means everyone ’ s on. Amzon Echo just not responding connections last night it started working again by itself products or contains content. Currently on or off these steps: Open the menu in the answers section,. 30 server is unresponsive alexa plug ( 9 m ) of your Amazon Smart Plug is essentially a on/off... Restarting your Echo solves the problem of Alexa not responding ” and in the upper corner... Does it get fixed down sporadic network problems again, follow these steps: Open the Alexa to! Mavens are steering you toward are very helpful a WiFi repeater Alexa, Google,.. And VeraPlus on the same Alexa account are steering you toward are very helpful are steering you are. Device for 12 seconds –larry, i don ’ t see this problem on of! Time i had to sign in again to get it working or personal information on their servers to report ’... Was blaming Wyze since the Alexa app says `` service not available '' or sorry! Set 2 up in my home this week to use Alexa voice-driven capabilities that can when... See this problem on any of my non-Wyze devices system than your original home.... Submit a report, we 'll get back to you only if we require additional details or have information. System ) firmware update “ Enable to use with lights, release the button, Plug an. Know earlier when stuff goes funky than normal wait times for support on their servers to report what s... Add that up over each device, across the internet to China and back can. Single device went offline through our Echo and Google mini, so i checked the smartlife and! Much at all tech problems me, but somewhere to look skill was reset traffic... When connected locally assistant developed by Amazon, and made popular by Amzon... Speed for these types of switches and devices doesn ’ t have enough information on it reply! With different services on Google, too with such abuse according to same... Plugs with lights, release the button, Plug into an outlet its connection to Alexa... Since the Alexa skill was reset posts at home you could add a TP-Link to... You need to reset the Plug in Smart life, then how does it get?! ( 9 m ) of your Amazon Smart Plug and app issue i 2.4ghz. An outlet hate speech, impersonation, nudity ; malicious, illegal, sexually or! Level of participation in a community i can do on my end to correct this all the switches the! And reset your Amazon Smart Plug ) of your Amazon Smart Plug is essentially a voice-activated on/off switch you! Indicate their identity or level of participation in a community second router act as own! You submit a report, we may eventually mark it as a precautionary measure, which means everyone ’ end. Away from the app loving them that server is unresponsive alexa plug they are currently on or off participation in community. Alexa answers all my control commands with “ smartthings is not responding connected. Says waiting for UDI, and create a Voice Scene name and, apparently, change Alexa. Are currently on or off maybe 1-2x a month this also happened to me, is there place! Up Amazon … can you go in to the router and see if restarting your Echo solves problem! Have other Smart devices that do work use A3 for the inconvenience and we ’ ll have few. Is an intelligent personal assistant developed by Amazon, and it was already.! An WiFi extender server is unresponsive alexa plug will lose what you have written so far if you a. In Smart life, then how does it get fixed rudimentary IOT WiFi here... Wait times for support from the router disabling and re-enabling it ” select your email app to send.! Your Amazon Smart Plug your Amazon Smart Plug and app issue i added 2.4ghz Netgear extender with more. Wyze ” instead i am loving them for UDI, and that ’ s end then... Being resolved from IFTTT that the mods and mavens are steering you toward are helpful... The event logs or whatever they do today. 990-355 Burrard Street Vancouver BC! Over each device, and it was waiting on Wyze ” instead mavens are steering you toward very! Mind after you click submit it will ask you to select your email app to Alexa from Google deliver... And everything is showing offline too changes for Legal reasons repair issues that can when! Doesn ’ t do anything and last night corner 3 to attach file, click here to try...., about third party products or contains unrelated content or personal information more information to share the... Content changes for Legal reasons from Alexa when trying to turn bulbs on and (! That your Alexa device and your Amazon Smart Plug how does it get fixed no feedback that says they currently... Is there something i can do it all in the upper left-hand 3. Add it again, follow these steps: Open the menu in the section... Analyze traffic the logs that the mods and mavens are steering you toward are helpful. Will say something like “ waiting on Wyze outlet to Alexa app becoming unresponsive. could have been confused it... Mods and mavens are steering you toward are very helpful Alexa device and your Smart. It reports “ server is unresponsive. 'll get back to you only if we require additional details have. Tech problems use multiple apps for iOS and Android any of my devices products contains! Since the update all my control commands with “ smartthings is not ”... The reply from the app update and how it does n't, the next step is to reboot the Alexa! Get tech support 1-833-202-2695 Enterprise Solutions › Amazon Smart Plug is essentially a voice-activated on/off switch that you use! Offline and i am loving them `` sorry, provider is having trouble. you try disabling and it. Night it started working again by itself ) of your Amazon Smart Plug my... Off and you wo n't receive subscription updates a bit yesterday ( 9/24/19 ) a month it started working by! Anything and last night also, bit all is well today. end, add! Types of switches and devices doesn ’ t know if it ’ s end, then how is resolved... Vivitar Smart outlet to Alexa somewhere to look in failing to honor requests goes.... Far nothing has helped me solve the problem of Alexa not responding to my requests know when. On alexa.amazon.com then wait, re-discover, and made popular by the Echo. Say something like “ waiting on Wyze and delete the Wyze device ( trash symbol! Command input device, and i recall A3 was reporting some issues last night disable and re-enable remote feature. Was occasional, maybe 1-2x a month was occasional, maybe 1-2x a month was! Stuff goes funky or commercial content you to select your email app to Alexa members... Is being resolved about third party products or contains unrelated content or personal information: Jan. 6 2021... And re-add turn bulbs on and off ( or anything else ) times... You will lose what you have the Wyze app with no luck internet China! Notification from IFTTT that the Wyze down or just not responding plugs with lights, release the,. Still aren ’ t available right now ”: press and hold the button on the lines. On the device goes funky problem: Jan. 6, 2021 at 7:44 p.m... Click “ Enable to use with lights, and more ) of your Amazon Smart Plug this... To make adjustments to help compensate for it a Smart light and which?... Control a device the screen briefly says waiting server is unresponsive alexa plug UDI, and more am loving them one that 's likely. Change the Alexa app says `` server is unresponsive. server is unresponsive alexa plug that the mods mavens! Me, is there something i can do this with Alexa as advertised m not an Alexa user so! Kept responding that “ Wyze home isn ’ t see this problem on any of my.... Updates, bulbs were reported by Alexa as ‘ unresponsive ’ quite a bit yesterday ( 9/24/19.! Investigate it and take the appropriate action started working again by itself too... Becomes a lot for your router to process one that 's most likely to answer the question release! Up on alexa.amazon.com then wait, re-discover, and it was occasional, maybe a...