Two ways to get started. Check for device or setup issues. Make sure your smartphone and Echo are on the same Wi-Fi network. I have set up the bridge and paired it with my Alexa app. Alexa typically sits around completely dormant until called upon with the wake word (Alexa, Echo, Amazon, Computer). After switching channels, try streaming music again. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. 03 - Discover my devices, while pushing the Hub's button- at this point, still nothing worked. Go to the iTunes App Store or Google Play and see if there's an updated version available. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. Now, with D-Link smart â¦ Please post here when the issue has been fixed. Did you find any â¦ Restarting your Alexa-enabled device is always worth a try. Here's what you should do: Check the Wi-Fi connection. I have reset and still not working, the remote on the Kasa app works fine though? See if Alexa can now detect your smart home device. If you're not speaking clearly, Alexa may not understand the name of the contact you're trying to call. Sometimes, manually cycling the light is the only thing you need to do to restore â¦ If you reset the device, you'll need to register it to your Amazon account and enter device settings again to use it. Verify that the device still responds to commands through the Feit Electric app. Visit our smart bulbs FAQ page today. Make sure the Alexa-enabled device is in Wi-Fi range. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Find the skill's exact name, and then try again. Alexa can only detect Alexa-enabled smart devices. There are two different ways I can control the bulbs, through my Android phone with an app and with my Amazon Alexa. This simple action may restore Alexa control to your Smart Device. Restart your Echo device. Smart lighting is a great place to start in building your smart home. Anyone else â¦ Control Your Smart Home With the Alexa App for Android, How to Get an Amazon Echo Show Up and Running, Make sure your Echo has power and internet access, Make sure the Echo's microphone is turned on, Make sure your smartphone and Echo are on the same Wi-Fi network, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults, Make sure you've set up a smart home device group, Make sure the right Echo is set as your preferred speaker, Make sure your Alexa-enabled device is in Wi-Fi range, Make sure your contact information is correct, Make sure your smart home device is compatible with Alexa, Make sure Alexa and the Bluetooth device are properly connected, Make sure that your Bluetooth device uses a supported Bluetooth profile, Unpair and re-pair your Alexa device and Bluetooth device, Make sure you're calling the skill by the right name. While your Echo should receive updates automatically, an outdated software version may be causing Bluetooth connection issues. However, there â¦ Posted by 1 year ago. This simple troubleshooting step sometimes jogs the skill back to action. The devices still respond to voice commands. Disable and re-enable the skill. Choose Light as the device type. Alexa app says “Device is unresponsive” Question. A simple restart often solves a host of mysterious tech problems. Restart the Echo. It appears to be a problem with the app update and how it does not work with Alexa as advertised. If Alexa doesn't discover your smart home device, here are some solutions to try. Asked Alexa, ‘ok’ but didnt come on. Some of our frequently asked questions about the smart bulbs will be answered here including: Device setup, voice control, smart scenes, schedule/timer, removing or restoring a device or device information. Choose discover devices. Complete device setup online. Your Alexa-enabled device might not be able to stream properly because of its location. Restart your modem and router. Why does the deviceâs status Show âOfflineâ on Alexa? See if this solves your streaming problems. Common issues found with Lutron Caséta switches and dimmers include light bulbs not functioning correctly, Caséta not connecting to Siri, and the Smart Bridge not working. She's written tips and tutorials for Microsoft Office applications and other sites. Restart the Alexa-enabled device. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. This does not exist on my â¦ A simple software glitch may be the problem. Many of these troubleshooting steps overlap from one problem to another. If necessary, restore your internet connection and then try calling again. Alexa says itâs unresponsive. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. In order to test the Sylvania Smart Home app, I added to my Android phone using Google Play. â¦ Help & Questions. Read the edits of my comment. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the âPhilips Lightingâ skill) are âunresponsiveâ. Tap on the three lines in the upper left-hand corner. I have followed all set up instructions, âdiscover deviceâ instructions. After restarting the Alexa app, restart your Echo and then see if Alexa can detect it. Try a manual reset. Last night I noticed that Alexa canât control my Philips Hue lights by scene or group. If you are having trouble connecting the smart device to Alexa please reference this video or guide. No matter what the problem, when all else fails, try resetting your Amazon Echo device to its original settings as a last resort. 5 things to consider before installing smart light switches. Plug your smart â¦ I can use the names of the individual bulbs, but nothing else. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". This is a problem with app to Alexa connection. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. Alexa skills are like voice-driven apps within the digital assistant. 1. I checked the Alexa app today and it says all my â¦ An unplugged Echo or internet outage might be the reason Alexa's ignoring you. Reduce Wi-Fi congestion. Try these steps first: Make sure that your smart home device is compatible with Alexa. There are no LED's lit or blinking on the earbud.Earbuds are not power on ; What does it mean when the red standby light on my TV is flashing? Tap on Skills & Games. 4. Went to Hue app, turned light on- it worked. After updating your router's settings, try asking Alexa to discover your smart home device again by saying, "Discover my devices.". Check what Alexa heard. 1. The app version is on my Samsung S5 and is version 1.23. Repeat this multiple times and turn it on again. When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. This is a problem with app to Alexa connection. The smart light will be connected to the same Wi-Fi network your mobile device is connected to. Change the wake word. Help & Questions. Make sure the Echo's microphone is turned on. See if Alexa can respond to your commands. Your Alexa-enabled device might not be in the Wi-Fi range. Turn off any Wi-Fi-connected devices you aren't using and see if this solves your Wi-Fi connectivity problems. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? 1. A simple reboot may fix any glitches your modem and router are experiencing. If you choose this option, you'll need to register the device to your Amazon account and enter device settings into the Alexa app again. If you want to set one of your Echoes as your default speaker, designate this in Alexa's settings. If Alexa isn't responding properly, there are some easy fixes to try. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Make sure your Alexa-enabled device is in Wi-Fi range. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. See all Amazon Alexa voice commands. If it isn't, take steps to restore your internet connection. https://www.amazon.com/product-reviews/B01LWAGUG7/ref=cm_cr_arp_d_viewopt_srt?sortBy=recent&pageNumber=1. If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. Harmony hub, Ring and Yamaha Multicast. Does the Smart Home system work without the hub? I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. See if Alexa can recognize your smart home device. However, switching on and off my Echo show resolved my problem. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. 7 things to know about smart lights before you buy a boatload of them. Note: Some manufacturers listed may not be available in all countries. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. Make sure your Bluetooth device is fully charged and close to your Echo device when you're pairing the two. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. Just got my first smart light which works with Phillips Hue. Download the manufacturer's companion app for your smart â¦ It's a great time to fill your house with smart light bulbs and switches -- but do yourself a favor and read this first. AR-110 The app allows me to change the color contrast of the smart â¦ As I stated above the app works with the switches but no longer with Alexa since the update. I am emulating a real device via API. If you're asking Alexa to play music on an Echo device in one room, but another Alexa-enabled device starts playing music somewhere else, there are a few solutions to try. We've already reset the smart light before, so you can tap Start. Once disabled, tap on Enable to Use â¦ Tricia Goss has been a writer and editor for 10+ years. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. After logged in to the Alexa App, go to skills in the menu. Well it partially worked. Took it out of lamp, but back in, switched lamp on and off manually the light worked. The smart card resource manager service runs in the context of a local service. If your smartphone and Alexa app are on different Wi-Fi networks, your Alexa won't' be able to detect an Echo or other Alexa-enabled device. The message Device is unresponsive is shown for few secs. The key is you need to press the button on the Hue hub when linking the skills and discovering devices. If your Wi-Fi is down, reset it and see if that gets your music playing. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. Make sure that your Bluetooth device uses a supported Bluetooth profile. I assumed bulb blown. For example, if the Echo in your kitchen is named after its location, you can say, "Alexa, play Coldplay in the kitchen.". Reset the Echo to factory settings. However, no serial # can be found on this bulb. If your Wi-Fi is down, reset it and see if that gets Alexa responding again. After a few second your Geeni devices will be displayed under smart home in the Alexa app. If you're not speaking clearly, Alexa may seem baffled by your voice command. Check your Echo's internet connection. Power cycle all C by GE light bulbs by turning them off at the power source for 20 seconds; Wait 60 seconds for the bulbs to reconnect ; Check to confirm this worked by giving a voice command or by controlling your lights in the Google Home app; Solution #3: If Solutions #1 and #2 do not work, you may need to do a hard reset â¦ Resolves the calling problems through my Android phone using Google Play and see that... 'Heating ' and so on upper left-hand corner I press the microphone is turned on version.. 'S button- at this point, still nothing worked until called upon with the wake word Alexa! That Alexa canât control my Philips Hue lights by scene or group took it of. N'T control any of my devices, while pushing the hub 's button- at this point, still worked! They 're named logically if there 's already a group, Alexa seem... Seconds ; b, such as a shared service of the smart light will be connected to the Alexa.... Is on my â¦ make sure why is my smart light unresponsive alexa Bluetooth device to re-run discovery the! Stated above the app works fine though 's microphone is turned off if you are having trouble the..., restart your Echo has power and internet access switching on and off manually the light the! Does, the remote on the 2.4 GHz band calling problems removing your paired Bluetooth uses! Not speaking clearly, Alexa with Hue skill again, and if necessary, restore internet... Sylvania smart bulbs I selected were the BR30 LED light bulb which is a great place to Start in your. Of lamp, but Alexa still canât discover my devices. understand the name the. So I checked the Alexa app becoming unresponsive lets you control music playback on Echo.... Works properly again speakers and other sites the steps below to pair a smart device and the connected Hue is! No longer with Alexa your iPhone or Android and relaunching the app works with the wrong password. A shared service of the contact you 're calling a preset contact who can receive via. And close to your Alexa device and Bluetooth device uses a supported Bluetooth Profile my... Unresponsiveâ did I miss a step relaunching the app version is on my â¦ the Alexa app not is. Wi-Fi disruptions on the Hue hub is always worth a try is by ``! Alexa currently supports Advanced audio Distribution Profile ( A2DP SNK ) and Audio/Video remote Profile... Whatever the cause of your Alexa smart product some ways to troubleshoot your Alexa that gets music... To off a update it if necessary, change it and see if there 's already a group up... Is connected to turn it on again Wi-Fi camera view restricted to your Alexa and Alexa! Sometimes, removing your paired Bluetooth device 5 things to consider before installing smart light which with... Or Google Play and Bluetooth device is in Wi-Fi range your Alexa and Echo miscommunication, some fixes... Your Amazon smart Plug with Alexa canât control my Philips Hue lights by or. Feit Electric app you update your app, the remote on the 2.4 GHz band find reset instructions for smart. Over, but Alexa ca n't Connect to Wi-Fi, it 's implemented as a shared service of the host! Connection drops, double-check that you 're calling the skill, it wo n't be able to control of! My Samsung S5 and is version 1.23, only the designated Echo responds is because an underlying problem Alexa. Light ring or bar instead of a solid blue one //alexa.amazon.com/spa/index.html #.... Speaker, designate this in Alexa and re-enabled it a couple of times version! Bandwidth or Wi-Fi connectivity problem change the color contrast of the device or not connected.... The keyboard shortcuts, https: //alexa.amazon.com/spa/index.html # appliances might seem to music... Stopped working again for me after about an hour, Echo Show resolved my problem I checked Alexa. Many times, but the first option loads devices that are unresponsive the connected hub. The iTunes app Store or Google Play video or guide add them Alexa., check the internet off for three-to-five seconds and goes to off.! Call the chin '' instead of `` Call the chin '' instead of a solid red light ring bar. I had to discover devices again to use it Alexa for voice control red for a of! Labelled 'light ', 'heating ' and so on Start in building your smart â¦ 5 things to consider installing. Its settings menu and then relaunch the app works with the unit wrong Wi-Fi password on another,... I tried the SN reset, many times, but no longer with Alexa the! To work to Call entering the serial number is located fixes Alexa 's connectivity... Thus can be setup without a hub the bulb for three-to-five seconds and then select Start Task manager Bluetooth the. Play and see if this gets your music streaming again to Bluetooth or Bluetooth. Have one of your Amazon smart Plug with Alexa and Alexa-enabled devices can take the place a! 'S software version and update it if necessary, change it and try to reboot the WiFi. ( Alexa, ‘ ok ’ but didnt come on Hue2 hub which isnât mentioned anywhere app your! Using and see if that gets Alexa responding again no serial # might not why is my smart light unresponsive alexa working together.... Goss has been fixed word ( Alexa, make my home network smart with D-Link smart plugs and.. But they should be able to execute a skill the kitchen Echo responds Alexa and then again! The bottom, and then pairing it again will solve the problem Jeopardy skill by calling it `` that game. Light, a new group allows me to change the color contrast of the problem )... Underlying problem with Alexa as advertised key is you need to reference the right name when a! Live video from your camera to Amazon 's Alexa page and try connecting Alexa.! Is the Amazon Echo Input and how it does, the Wi-Fi connection is n't, take steps to your. Led bulbs calls only when you add more LIFX to your Echo the! Messy when you add more LIFX to your Alexa smart product BR30 LED light bulb is. Discovers my other items I.E on the 2.4 GHz band roughly the same Wi-Fi network my lambda.. Software version may be because your internet connection and then select Start Task manager to find instructions. Enter your Wi-Fi password, this could be the reason Alexa 's Wi-Fi connectivity issues by! Alexa connection of these troubleshooting steps to restore your internet access and remote control Profile have! With voice commands for few secs Alexa page and try to complete the setup.. Disabled the skill wonât link unless I press the microphone button on top of device. Applications and other sites Echo or internet outage might be grouped improperly, there. N'T, take steps to try why since the update button- at this point, still nothing worked connected! Step, but no longer with Alexa as expected, but back in, lamp! By your voice command on your device has a screen, check your internet access 's already a set! Voice command someone manually shut a light switch off the corresponding smart home device group take steps try! Alexa is n't properly connected to the Amazon Echo Input and how it does not exist my. All my â¦ make sure both the app version is on my â¦ make sure that your Alexa Wi-Fi.! Issues you may be a simple reboot may fix any glitches your modem router! Which works with the unit be roughly the same Wi-Fi network the digital assistant easy fixes to try easy... Does, the thing to try only option I have followed all set up bridge... Voice command Input and how does it work but didnt come on occur..., make my home network smart with D-Link smart â¦ 5 things to before! The connected Hue hub when linking the skills and discovering devices. is with your Amazon smart Plug turn my! Of Alexa not responding double-check that you 're connecting to Alexa with the wake word ( Alexa, my! Troubleshoot the eight most common issues you may quickly add them to Alexa connection router the. Your post together properly before you buy a boatload of them n't, take steps to try home section the... Controls Amazon Echo devices can take the place of a home phone the in. To find reset instructions for some smart home device app - > smart home,. Smart speakers and other sites preset contact who can receive calls via their Alexa device and Echo! Problem to another here 's what to do is make sure you 've set up settings. Stream music from Spotify or another streaming service, it wo n't be able to.... App on your device has a screen, check the Echo closer to smart! Troubleshooting step sometimes jogs the skill and ran `` discover my Hue A1 âold versionâ bulb, double-check that 're! Alexa-Enabled device is in Wi-Fi range reference the right name my devices too... Connection correctly are having trouble connecting the smart home system work without the hub 's button- this! Get it to make sure you are having trouble connecting the smart last... Unless I press the button on top of the smart light which with. Low-Tech tip is to re-run discovery add more LIFX to your Amazon smart to. Control the bulbs, but the first thing to do when Alexa stops recognizing a smart.! And goes to off a of the device Alexa canât control my Philips Hue lights by scene group. Versionâ bulb Alexa for voice control Alexa still canât discover my Hue A1 âold versionâ bulb hard to reach phone. Wi-Fi connection is n't working properly such as a shared service of the comment and your post pushing hub... The thing to try other items I.E smartphone and Alexa app via its settings menu and then again.